Data residency
Everything you create, send and get signed in E-Signing.io is processed and stored in data centres inside the European Union.
Last updated: July 2026
Active region
Database, file storage and backups stay inside this region. There is no routine transfer to third countries.
Storage location
Database and file storage in Frankfurt am Main. Backups remain in the same region.
Encryption
TLS 1.3 in transit, AES-256 at rest. Signature images and attachments live in access-restricted buckets.
Tenant isolation
Every workspace is isolated at database level through row-level security. No access across workspace boundaries.
Retention
You decide how long data lives. After account deletion content is removed immediately; backups roll out within 30 days.
Evidence
Signed PDFs are sealed with an RFC-3161 timestamp. Only the SHA-256 hash leaves the platform, never the content.
Selectable file regions
Files can be stored per workspace in Frankfurt, London, New York, Los Angeles, Singapore, Sydney, São Paulo or Johannesburg. At no extra cost.
Processors we use
Complete list of processors with purpose and processing region. The same list forms part of the DPA.
Can I choose the country myself?
Yes, for files. Under Settings → Workspace → Data location you choose the region where uploaded documents, images and attachments are stored (8 regions, no extra cost). Database, audit trail and timestamps stay in the EU (Frankfurt) for compliance reasons. You can switch regions at any time. Existing files are migrated to the new region automatically (once every 24 hours).
Request a region