Data residency
Everything you create, send and get signed in E-Signing.io is processed and stored in data centres inside the European Union.
Last updated: July 2026
Active region
Database, file storage and backups stay inside this region. There is no routine transfer to third countries.
Storage location
Database and file storage in Frankfurt am Main. Backups remain in the same region.
Encryption
TLS 1.3 in transit, AES-256 at rest. Signature images and attachments live in access-restricted buckets.
Tenant isolation
Every workspace is isolated at database level through row-level security — no access across workspace boundaries.
Retention
You decide how long data lives. After account deletion content is removed immediately; backups roll out within 30 days.
Evidence
Signed PDFs are sealed with an RFC-3161 timestamp. Only the SHA-256 hash leaves the platform — never the content.
Other regions
Switzerland and the US are available on request. Talk to us if your company needs a dedicated region.
Processors we use
Complete list of processors with purpose and processing region. The same list forms part of the DPA.
Can I choose the country myself?
By default we process exclusively in the EU (Frankfurt) — the safest option for customers in the EU, and it requires no additional safeguards for third-country transfers. A dedicated region (e.g. Switzerland or the US) can be set up for business customers on request. Inside the product you can always see the active region under Settings → Workspace.
Request a region