Terms of Service

These Terms of Service apply to all agreements concerning the use of the E-Signing.ioplatform, made available at e-signing.io. The provider and contracting party is:

Any deviating or conflicting terms of the user do not become part of the agreement unless the provider expressly agrees to their validity in text form. The contract is formed once registration is confirmed. The applicable version of these Terms is logged with its date and version number at the time of registration.

E-Signing.io is a software-as-a-service application for creating, designing, sending and electronically signing documents and proposals. The scope of services includes in particular:

• simple electronic signatures (SES) and advanced electronic signatures (AES) within the meaning of the eIDAS Regulation (EU) No 910/2014,
• delivery of documents via email link and SMS, short links, and access/delivery logging,
• tamper-evident logging (audit trail) and document sealing with qualified timestamps,
• management of templates, contacts, workspaces, teams and automations.

The provider does not provide legal advice. Whether the chosen signature level is legally sufficient for a specific use case — in particular where statutory form requirements apply under German law (e.g. written form under § 126 BGB) — is the user's own responsibility to assess. Qualified electronic signatures (QES) are not part of the scope of services unless expressly stated as available.

The provider continuously develops the platform. Functional changes and improvements are permitted as long as the core contractual benefit is not materially restricted.

Use requires registration with a valid email address associated with the user. The information provided must be complete and accurate and must be updated when it changes. Registration is open to both business users and consumers; the platform is designed primarily for business use.

A user may operate one or more workspaces. The workspace owner manages members and their roles (administrator, staff) and is responsible for their actions within the workspace. Login credentials must be kept confidential and must not be shared with third parties; each team member requires their own access. The provider must be notified immediately of any suspected misuse.

E-Signing.io bills exclusively on a pay-as-you-go basis. There are no plan bundles, no per-seat fees and no minimum term. New workspaces receive a one-time starting credit of 5 free sends. After that, usage is billed per unit, in particular:

• Sending a document via link: 0,49 € excl. VAT
• Sending via SMS: 0,19 € excl. VAT
• SMS one-time code for the advanced signature: 0,19 € excl. VAT
• additional workspace: 3,00 € excl. VAT per month (the first workspace is free)

The prices displayed in the application at the time of use apply. All prices are exclusive of statutory VAT. Use of chargeable units requires a sufficient prepaid credit balance; credit is topped up in advance and consumed with each use. Chargeable features may be blocked if no credit is available.

Invoices are provided electronically and are due immediately without deduction. Statutory default provisions apply in case of late payment. Topped-up credit does not accrue interest; unused credit is refunded on request at the end of the contract, provided it does not stem from free allowances.

The provider announces price changes at least 30 days in advance in text form. Changes apply only to units used after they take effect; already topped-up credit retains its original value.

The contract runs for an indefinite period and may be terminated by either party at any time without notice. Termination is effected by deleting the account in the settings or in text form to kontakt@e-signing.io. Monthly-billed add-ons (e.g. additional workspaces, extra storage) end at the end of the current billing month.

The right to extraordinary termination for good cause remains unaffected. Good cause for the provider exists in particular in case of material breaches of Section 6 or payment default despite a reminder.

After the contract ends, account and workspace data — including documents and attachments — are deleted. The user is responsible for exporting any documents or evidence they need beforehand. The provider's statutory retention obligations, in particular for invoicing data, remain unaffected; details are set out in the Privacy Policy.

The user agrees in particular to:

• not create or send unlawful, misleading, defamatory or infringing content through the platform,
• use only accurate recipient data (name, email address, mobile number) and ensure they are authorised to use it,
• ensure the required consent or legal basis for contacting recipients before sending, and not use the platform for unsolicited advertising (spam),
• not upload malware, not overload the platform through automated means, and not circumvent security mechanisms,
• comply with the data protection obligations applicable to their processing activities; where applicable, the DPA additionally applies.

The user indemnifies the provider against third-party claims arising from culpable unlawful use of the platform by the user or their team members, including reasonable legal defence costs.

The provider aims for platform availability of 99% on a yearly average, measured by access to the application, excluding announced maintenance windows and disruptions beyond the provider's control (in particular outages of network operators, email or SMS providers, or force majeure). Maintenance is scheduled outside normal business hours where possible and announced in advance.

Support is provided by email at kontakt@e-signing.io. No specific response time is owed unless separately agreed.

The provider is liable without limitation for intent and gross negligence, for fraudulently concealed defects, within the scope of any assumed guarantee, and for damages resulting from injury to life, body or health, as well as under the Product Liability Act.

For simple negligence, the provider is liable only for breach of a material contractual obligation (cardinal obligation) — i.e. an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance the user may regularly rely. In that case, liability is limited to the foreseeable damage typical for this type of contract at the time of conclusion, capped at the amount paid by the user in the twelve months preceding the event giving rise to the claim, but at least €100.

Any further liability is excluded. For data loss, the provider is liable only for the effort that would have been required to restore the data if the user had carried out proper and regular backups. The provider is not liable for the legal validity of individual signatures or document content (see Section 2).

Withdrawal notice

Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded. To exercise the right of withdrawal, a clear statement (e.g. by email to kontakt@e-signing.io) must be sent to:

To meet the withdrawal deadline, it is sufficient to send the notice of withdrawal before the withdrawal period expires. If withdrawal is effective, payments already made will be refunded without undue delay and no later than fourteen days thereafter.

Early start of performance

If the consumer expressly requests that performance begin before the withdrawal period expires — for example by immediately using chargeable units — they must, in case of withdrawal, pay reasonable compensation for the services already rendered. For digital content and services, the right of withdrawal expires early if the provider has fully performed and the consumer previously gave express consent and confirmed their knowledge of this consequence, in accordance with German law (§ 356 (4), (5) BGB).

Business users have no right of withdrawal. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr; the provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.

Details on the processing of personal data are set out in the Privacy Policy. Where the provider processes personal data on behalf of the user, the Data Processing Agreement under Art. 28 GDPR applies additionally and takes precedence; the user agrees to it upon registration.

The provider may amend these Terms where necessary to adapt to changes in the law, case law, or platform developments, provided the user is not unreasonably disadvantaged. Changes are announced in text form at least 30 days before they take effect. If the user does not object before the changes take effect, the amended terms are deemed accepted; this consequence is specifically pointed out in the announcement. In case of objection, either party may terminate the contract as of the effective date.

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of their habitual residence.

If the user is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the provider's registered seat.

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. Amendments and additions require text form.