Terms of Service

These Terms of Service apply to all agreements concerning the use of the E-Signing.ioplatform, made available at e-signing.io. The provider and contracting party is:

Any deviating or conflicting terms of the user do not become part of the agreement unless the provider expressly agrees to their validity in text form. The contract is formed once registration is confirmed. The applicable version of these Terms is logged with its date and version number at the time of registration.

E-Signing.io is a software-as-a-service application for creating, designing, sending and electronically signing documents and proposals. The scope of services includes in particular:

• simple electronic signatures (SES) and advanced electronic signatures (AES) within the meaning of the eIDAS Regulation (EU) No 910/2014,
• delivery of documents via email link and SMS, short links, and access/delivery logging,
• tamper-evident logging (audit trail) and document sealing with RFC 3161 timestamps (not eIDAS-qualified timestamps),
• management of templates, contacts, workspaces, teams and automations.

The provider does not provide legal advice. Whether the chosen signature level is legally sufficient for a specific use case, in particular where statutory form requirements apply under German law (e.g. written form under § 126 BGB), is the user's own responsibility to assess. Qualified electronic signatures (QES) are not part of the scope of services unless expressly stated as available.

The provider continuously develops the platform. Functional changes and improvements are permitted as long as the core contractual benefit is not materially restricted.

Use requires registration with a valid email address associated with the user. The information provided must be complete and accurate and must be updated when it changes. Registration is open to both business users and consumers; the platform is designed primarily for business use.

A user may operate one or more workspaces. The workspace owner manages members and their roles (administrator, staff) and is responsible for their actions within the workspace. Login credentials must be kept confidential and must not be shared with third parties; each team member requires their own access. The provider must be notified immediately of any suspected misuse.

E-Signing.io is offered as a subscription in four plans. The Free plan is permanently free of charge and limited to a small allowance. Paid plans are billed monthly or annually in advance:

Usage beyond the allowance included in a plan is billed per unit (overage), in particular additional sends at the rates above as well as SMS messages and SMS one-time codes at 0,14 € excl. VAT each. The prices displayed in the application at the time of use always apply. All prices are exclusive of statutory VAT; consumers are shown gross prices during checkout.

The Starter plan can be tested free of charge once for seven days. During the trial, SMS delivery and SMS one-time codes are not included and E-Signing.io branding remains in place. Unless the subscription is cancelled before the trial ends, it converts into the paid plan selected; this is pointed out separately during checkout.

Invoices are provided electronically and are due immediately without deduction; payment is collected from the stored payment method at the start of each billing period. Overage is charged with the following billing period. Statutory default provisions apply in case of late payment; the provider may block chargeable features until payment is settled.

The provider announces price changes at least 30 days before the start of the next billing period in text form. The user may cancel the subscription with effect from the end of the current billing period before the change takes effect; this is pointed out in the announcement. Billing periods already paid in full remain unaffected.

Paid subscriptions are processed by Paddle.com Market Ltd., Judd House, 18–29 Mora Street, London EC1V 8BT, United Kingdom. Paddle acts as reseller and merchant of record: the payment contract for the subscription is concluded with Paddle, and Paddle issues the invoice, states the applicable sales tax or VAT and remits it. EINSZWEIDREI SOLUTIONS UG remains responsible for providing the service itself; these Terms continue to govern the usage relationship.

Paddle's payment terms apply in addition. Payment credentials (e.g. card details) are processed and stored exclusively by Paddle; the provider never sees them. Refunds, failed payments and chargebacks are handled through Paddle; related requests may also be sent to kontakt@e-signing.io.

The contract for free use runs for an indefinite period. Paid subscriptions run for the selected billing period (one month or twelve months) and renew automatically for the same period unless cancelled by the end of the current period. There is no minimum term beyond the selected billing period.

Cancellation is possible at any time without giving reasons, in particular via the "Cancel subscription" button under Settings → Billing, by deleting the account in the settings, or in text form to kontakt@e-signing.io. Cancellation takes effect at the end of the current billing period that has already been paid for; access remains available at the booked scope until then. Refunds are governed by our refund policy and by Paddle's refund policy, and are handled through Paddle (Section 4a).

The right to extraordinary termination for good cause remains unaffected. Good cause for the provider exists in particular in case of material breaches of Section 6 or payment default despite a reminder.

After the contract ends, account and workspace data, including documents and attachments, are deleted. The user is responsible for exporting any documents or evidence they need beforehand. Statutory retention obligations of the provider and of Paddle, in particular for invoicing data, remain unaffected; details are set out in the Privacy Policy.

The user agrees in particular to:

• not create or send unlawful, misleading, defamatory or infringing content through the platform,
• use only accurate recipient data (name, email address, mobile number) and ensure they are authorised to use it,
• ensure the required consent or legal basis for contacting recipients before sending, and not use the platform for unsolicited advertising (spam),
• not upload malware, not overload the platform through automated means, and not circumvent security mechanisms,
• comply with the data protection obligations applicable to their processing activities; where applicable, the DPA additionally applies.

The user indemnifies the provider against third-party claims arising from culpable unlawful use of the platform by the user or their team members, including reasonable legal defence costs.

The provider aims for platform availability of 99% on a yearly average, measured by access to the application, excluding announced maintenance windows and disruptions beyond the provider's control (in particular outages of network operators, email or SMS providers, or force majeure). Maintenance is scheduled outside normal business hours where possible and announced in advance.

Support is provided by email at kontakt@e-signing.io. No specific response time is owed unless separately agreed.

The provider is liable without limitation for intent and gross negligence, for fraudulently concealed defects, within the scope of any assumed guarantee, and for damages resulting from injury to life, body or health, as well as under the Product Liability Act.

For simple negligence, the provider is liable only for breach of a material contractual obligation (cardinal obligation), i.e. an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance the user may regularly rely. In that case, liability is limited to the foreseeable damage typical for this type of contract at the time of conclusion, capped at the amount paid by the user in the twelve months preceding the event giving rise to the claim, but at least €100.

Any further liability is excluded. For data loss, the provider is liable only for the effort that would have been required to restore the data if the user had carried out proper and regular backups. The provider is not liable for the legal validity of individual signatures or document content (see Section 2).

Withdrawal notice

Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded. To exercise the right of withdrawal, a clear statement (e.g. by email to kontakt@e-signing.io) must be sent to:

To meet the withdrawal deadline, it is sufficient to send the notice of withdrawal before the withdrawal period expires. If withdrawal is effective, payments already made will be refunded without undue delay and no later than fourteen days after receipt of the notice, using the same means of payment as the original transaction; the refund is processed through Paddle (Section 4a).

Refunds through Paddle

Beyond the statutory right of withdrawal, refunds are governed by Paddle's Refund Policy. In particular, Paddle may grant a refund at its own discretion where a request is submitted within 14 days of the transaction date. Mandatory consumer rights remain unaffected.

Model withdrawal form

"I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: E-Signing.io subscription. Ordered on (*)/received on (*). Name of consumer(s). Address of consumer(s). Signature of consumer(s) (only if this form is notified on paper). Date. (*) Delete as appropriate."

Details on withdrawal and refunds are set out in the Refund Policy. The provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body (§ 36 VSBG). The EU Online Dispute Resolution platform was shut down on 20 July 2025.

Details on the processing of personal data are set out in the Privacy Policy. Where the provider processes personal data on behalf of the user, the Data Processing Agreement under Art. 28 GDPR applies additionally and takes precedence; the user agrees to it upon registration.

The provider may amend these Terms where necessary to adapt to changes in the law, case law, or platform developments, provided the user is not unreasonably disadvantaged. Changes are announced in text form at least 30 days before they take effect. If the user does not object before the changes take effect, the amended terms are deemed accepted; this consequence is specifically pointed out in the announcement. In case of objection, either party may terminate the contract as of the effective date.

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of their habitual residence.

If the user is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the provider's registered seat.

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. Amendments and additions require text form.